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Prizes from Neopets Merch Survey Distributed

Posted by Kenny on April 13, 2026, 9:08 am NST

Prizes from last month's Neopets Shop survey are going out through email this morning.

For most people, this means the participation prize. Check your inbox for an email with the quirky subject "You Won the Handy Guide"!

The Handy Guide to Neopian Domination

Ten lucky random winners also receive a grand prize:

Money Tree Coin

The email will contain a personal code to redeem at Grundo Warehouse. The submission is finicky, so if you receive an error, simply refresh until you don't.

Don't forget! Spring Trivia is here! Today, through Monday, April 20th, answer 8 trivia questions for a shot at one of 25 Rare Item Codes from PAX East last month! Simply look for the trivia box at the top of our homepage, and answer each day.

As a note, you may only participate in this event on ONE jnAccount! We will be monitoring closely for fairness. Be sure that your account email is accurate and up to date—we'll contact the 25 random winners via the email on file.

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There are 37 comments below. Add yours!

My code isn't working. I copied and pasted and keep getting There was trouble processing this code. Make sure you entered it correctly!

by bearden61 on April 13, 2026 9:16 AM NST

Took 2 tries. Oen weird error page, go back, refresh and put the code in again and it worked just fine. Wish I'd been lucky enough for the coin but at least that's one less book to buy

by dkeeperr1983 on April 13, 2026 9:17 AM NST

I refreshed the error page and got it in my inventory. Didn’t need to enter it again. Just a refresh of the error page.

by alltimemarr on April 13, 2026 9:20 AM NST

my tips:
1) double check you got the whole code. sometimes pasting it in cuts off the last 1 or 2 characters because of the hyphens lol
2) if you get an error, refresh on the error. easier than going back and re-typing (though you can do that too)
3) sometimes when refreshing on the error, it will eventually tell you the code has already been used. just check your inventory, it probably quietly worked on a previous error.

Grundo Warehouse is one of the most broken features on the site. Which is ironic considering the merch renaissance TNT is currently pursuing.

by kenny on April 13, 2026 9:21 AM NST JN Staff

Tried copy & pasting mine a few times, none worked, got the "There was trouble processing your code." message each time. Entered it manually (including the hyphens) and got it on the second try. Got the "internal server" error both times but the book appeared in my inventory after the second attempt.

by malaphur on April 13, 2026 9:23 AM NST

Thank you Kenny it was cutting off the last part of the code with the copy and paste method.

by bearden61 on April 13, 2026 9:25 AM NST

All that and it's an old book my reader has read

by bearden61 on April 13, 2026 9:30 AM NST

Do not copy and paste the code type it all in, you will miss the last couple of letters if you copy it and it won't let you enter them, i think it has something to do with it considering the - to be part of the code

by quiz_master on April 13, 2026 9:51 AM NST

I never seem to be able to submit them on my account and it doesn't matter if I fill it out on computer or phone. I try every time but always seems like I miss out.

by lunawolfin351 on April 13, 2026 10:22 AM NST

You have given The Handy Guide to Neopian Domination to User 'lunawolfin351'.

My readere already read and had one in my SDB besides the one I got today.

by bearden61 on April 13, 2026 10:28 AM NST

Haven't received mine yet ... hoping it's a gradually roll out and it'll turn up eventually ... and hoping that my survey submission didn't glitch

and didn't register, as there was no way to check. Fingers crossed!

by cabbil_bane on April 13, 2026 10:32 AM NST

cabbil_bane is that your user name on Neo, if so I can send the other book I have over as it's sitting in my SDB.

by bearden61 on April 13, 2026 10:42 AM NST

Can confirm that hand typing it in works VS copy/paste

by nymbra on April 13, 2026 10:53 AM NST

after getting an error a few times it worked, yay

i got the book

by iloveeevee on April 13, 2026 11:22 AM NST

I tried copy pasting at first and it didn't work but found that typing the code out did work!
I got my book!

by gbfernitz on April 13, 2026 11:32 AM NST

If you don't see the email check your spam folder that's where mine was, but I entered the code got an error but was still rewarded the book in my inventory.

by catboy9653 on April 13, 2026 11:34 AM NST

Could not copy and paste, it cut off 2 numbers and would only let me manually enter 1 of the missing numbers.
Did work if I manually entered the whole code

by premium17 on April 13, 2026 11:55 AM NST

I did the survey and submitted it but never got a email with a code.

by vampyrefay on April 13, 2026 12:32 PM NST

I tried copying and pasting a few times. then came here and read the tips and so I tried entering the code by hand and that worked! Yay!
My prize was an old book that my pet had read long ago though. Oh well.

by contessa on April 13, 2026 2:09 PM NST

Further to my earlier comment, my email came through this evening (5pm GMT/UK) - so if anyone else hasn't had their emai yet, be patient, looks like they are rolling them out very gradually.

by cabbil_bane on April 13, 2026 4:29 PM NST

My copy paste worked on android mobile, 1st try, which was exciting lol

by musicallittle1 on April 13, 2026 4:37 PM NST

Thanks for the mobile suggestion musicallittle1!

Mobile was the only way I could get mine to work. iPhone

by terragainsborough on April 13, 2026 6:26 PM NST

Got mine on the first try. My book pet had already read it though.

by mariquita225 on April 13, 2026 7:07 PM NST

Typing it in worked for me after failing numerous times xD

by rowsay on April 13, 2026 8:04 PM NST

well I got the book at least.

by invader_of_worlds on April 13, 2026 8:51 PM NST

I wish I cleaned out my Gmail in time. I am out of storage and I can't get emails anymore. I got rid of so many old emails and unsubscribed to so much but still my Gmail gets jammed up.

by magicpotion on April 13, 2026 10:22 PM NST

Is there a trick to getting my weekly prize to show the new two-week weekly prize? I tried a re-roll and got another from the old set of weekly prizes.

by solsticesprite on April 13, 2026 11:02 PM NST

I've received email with announcement of prize but when I've copied and paste my code in the Grundo Warehouse, the code doesn't work!

by joetaras on April 13, 2026 11:31 PM NST

Useless book

by rbby16 on April 14, 2026 12:46 AM NST

@Bearden61, Thank you.

by lunawolfin351 on April 14, 2026 4:36 AM NST

@Bearden61 - thanks for sending me a copy of the book - I returned it to you so you could pass it to someone else. I got the email later in the day and after a bit of messing about, got the book. Then discovered it was an old book that my Bookworm Pet had already read!

by cabbil_bane on April 14, 2026 6:17 AM NST

@solsticesprite the weekly streak prizes have not changed. The two week pool is for NeoPass weekly prizes.

by kenny on April 14, 2026 6:21 AM NST JN Staff

I know I completed the survey but never received my email. Checked my SPAM folder and found our sewer bill that came today but didn't find the email from Neo.

by carriekeeler on April 14, 2026 2:57 PM NST

so before this post was up I emailed support that my code wasn't working. it was cutting off the last letter every time I entered it, so I said it seemed like my code had generated with too many characters and was getting cut off. the neopets support person told me they don't know what I mean by characters?? with all of the love in my heart: how? do? you not? know? what a character is? in the context of a code or password? when you work support on a website?

by semper_femina on April 14, 2026 7:39 PM NST

I haven’t gotten my email and have checked spam. Good ole TNT.

by hermionie278 on April 16, 2026 10:03 AM NST

Whole reason I opted to finally create an account here was to throw my name in to the proverbial hat for a chance (though, I realize odds are probably slim) at a code with this trivia thing. I know I answered every day's trivia (and got them correct), but am only seeing that I've supposedly answered seven of eight - by the way it's worded, sounds like only those who answered all eight questions have a chance. Doubt anyone will see this, but wonder if my efforts were for naught; if anyone happens to see this, and is able to shed some light on whether or not just having participated is enough for a chance, I would appreciate it!

by douglas2085 on April 20, 2026 9:17 AM NST