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"Site Not Found" Errors Around JN

Posted by Dave on January 6, 2025, 1:32 pm NST

UPDATE, 6:45 PM NST: We're still monitoring for issues, but we believe that we have a fix in place. Please let us know in the comments or write in if you see any further intermittent issues, we appreciate it!

Hey all! Unfortunately, the meepits have attacked.

You may have noticed errors like "Site Not Found" or broken images/styling around JN for the past 12 hours. We're having some issues with DNS, and we're working with our host to get things resolved. Unfortunately there's no specific ETA yet on when we believe things will be fully back.

In the meantime, we've taken some steps to help mitigate the issues, so you should hopefully be seeing JN better than before.

Apologies for these random errors, we're working to get them under control as soon as we can!

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There are 21 comments below. Add yours!

by cloudypoogle on January 6, 2025 1:39 PM NST JN Staff

Thank you for the update!!

by purplebin on January 6, 2025 1:49 PM NST

I couldn't get it on my computer but I can access it through the tablet.

by kacheekfan96 on January 6, 2025 4:24 PM NST

It's always DNS, except when it's the firewall

by phi1997 on January 6, 2025 6:21 PM NST

The site is up, but not the wishlists.

by yogabella on January 6, 2025 7:32 PM NST

@yogabella the Wishlists page worked for me.

by kacheekfan96 on January 6, 2025 10:09 PM NST

The site’s letting me do everything except play games. Well it lets me “play” them but it doesn’t count towards my dailies and the scores can’t be processed. This sucks.

by phoenix8984 on January 6, 2025 10:40 PM NST

This isn’t where I meant to leave my comment! I’m sorry, it’s about Neo not about JN!

by phoenix8984 on January 6, 2025 11:14 PM NST

I just had problems getting to the main page from my bookmarks, but it worked fine from a search engine result.

by solsticesprite on January 7, 2025 12:21 AM NST

I couldn't reach https://new.jellyneo.net/

by silverlilli on January 7, 2025 4:05 AM NST

@silverlilli: We don't use that subdomain anymore--I should probably go disable it all together! Make sure you update any bookmarks.

by dave on January 7, 2025 9:35 AM NST JN Staff

Neopets is down???

by demoness_sapphire on January 7, 2025 10:07 AM NST

by demoness_sapphire on January 7, 2025 10:09 AM NST

I can't get in.

The notice tells me undergoing maintenance!

by mztina on January 7, 2025 10:24 AM NST

by jweb on January 7, 2025 10:42 AM NST

Oh no I got undergoing maintenance as well! I had spent all morning unable to send in game scores also.

by maggiemooooz on January 7, 2025 10:43 AM NST

Neopets is still down

by contessa on January 7, 2025 11:02 AM NST

It's back up for now

by contessa on January 7, 2025 11:35 AM NST

So glad you're back!!!

by belial on January 7, 2025 5:45 PM NST

I got one this morning trying to navigate to my dailies page via my direct bookmark. Typing the address manually got it to load, tho. Not sure what that means, but I thought I should report it.

by kelthulhu on January 8, 2025 6:20 AM NST