If you purchased the SDCC23 Xweetok Pin at San Diego Comic-Con this past weekend, then the Rare Item Code attached may give you the Cybunny pin prize instead! The RICs should be awarding the Xweetok Hoodie and Skirt Outfit (seen above).
WYP has posted a statement, with instructions on how to get the right item (emphasis added):
We discovered an issue with some of the codes for the SDCC exclusive Xweetok pins giving people the wrong wearable when redeemed. If this happens to you, Neopets is asking that you send in a support ticket and they will send you the correct item, but you will still be allowed to keep the wearable you received initially as an apology for the mix up!
From what we can tell, the Cybunny codes were somehow duplicated on the Xweetoks. We have the correct codes now and will be preemptively emailing them to everyone who purchased the Xweetok exclusive pin at the show and received an email receipt, to reduce the number of tickets for TNT and get everyone the correct codes as quickly as possible.
We are not certain yet if any of the Cybunnies that were purchased at the show were labeled with duplicate codes, so for now if you attempt to redeem a Cybunny code and are unable to, please open a support ticket with Neopets to get a replacement code sent to you. We will be continuing to troubleshoot once we are all home from San Diego and better able to determine the scope of affected purchases.
Thank you all for your patience while we work to get this issue corrected!
To submit a ticket, visit support.neopets.com:
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