Neopets Merchandise Database

Today, TNT have sent out an email for those who have ordered neohoods and calendars. As we previously reported, TNT intend to award 500 NC to everyone who ordered due to the issues with delivery. However, the usernames TNT selected to award the NC to were in many cases side or frozen accounts. Here's the text of today's email:

Hello Neopians

We have received reports that the usernames we provided in the last email dated January 12th, 2024 may be inaccessible to you. We’re so sorry for the error! You may use the form below to update which of your accounts receives the complimentary NC.

Please submit your updated account information using the form here before 21 January 2024:

https://forms.gle/hdm1PZY967FGcqfv9

All updates must be submitted before the deadline or the complimentary Neocash will be sent to the account listed in the original email.

Thanks again for your patience as we work to make things right.

With gratitude,
The Neopets Team

If no changes to the username are submitted through the form before January 21st, it will be sent to the original username specified in your first email.

Today Neopets has launched a Fan Art Program that was previously announced in some of Dominic Law's AMAs.


The Fan Art Program is a way for TNT to allow the previously forbidden comissioning of Neopets art for real money. Users can apply through the program to be listed in a central location where potential clients can search through them and select the artist that best suits their needs.

Neopets is not taking a cut of the sales made through this program. Artists will be expected to manage their own sales through a suitable storefront website.

The Fan Art Program is only for the sale of digital goods. This means things like original digital art, or coding for userlookups or galleries including layout images. It doesn't cover the sale of any physical goods.

We recommend anyone interested (either as buyer or seller) reads through the page, including the terms and conditions at the bottom.

Earlier today, TNT sent out a mass email to everyone who pre-ordered the Neohoods late last year. There have been numerous issues with fulfilling these orders, from lack of tracking numbers, to few receiving their first choice in species, to delivery taking a little longer than expected.

As a make-good, TNT is awarding everyone who ordered 500 NC as an apology for the various issues in the process and have said they've "learned from this experience and will work hard to ensure a smoother sales experience in the future."

However, the Neocash is being listed as sent into incorrect Neopets accounts. Rather than your main Neopets account receiving the NC, many Neopians have reported that their side accounts will be receiving, or worse, old side accounts that have been frozen or purged in the past.

If you're one of the affected Neopians, we recommend that that you submit a ticket and file it under the MERCHANDISE category so the correct member of TNT receives it quickly.


Here's the email communication in full:

Happy New Year, fellow Neopian,

As many of you know, there have been some unforeseen issues with the delivery of Neohoods and 2024 Neopets Calendars.

From missing tracking codes to delivery delays, it seems there were a few issues with our shipping partner caused by a miscommunication between our teams. These issues have since been resolved, but we know this has been really frustrating every Neopian affected. We are deeply sorry for inconvenience and appreciate the patience you showed us while we worked towards a solution.

Below you’ll find the tracking number for your order. If your Neopets merchandise has not yet arrived, you can use this to keep an eye on shipping progress on the carrier’s website.

Tracking Code: [tracking number]
Tracking Domain: [carrier]

As a thank you for your support, we're throwing in 500 Neocash (NC) to be awarded to the Neopets account associated with your original payment:

[your Neopets username]

The NC should land in the above account no later than 26 Jan 2024. If the NC hasn’t shown up by then, please reach out to our team by submitting a customer support request.

Again, we're terribly sorry for the stress these shipment issues have caused. Rest assured that we’ve learned from this experience and will work hard to ensure a smoother sales experience in the future.

With gratitude,
The Neopets Team

This morning, TNT have begun to send out a marketing email containing a community survey about demographics and the content and merch you would like to see in the future. For participating, you are entered into a drawing to win 1,000 NC!


There will be 10 winners, and the survey will remain open from today until December 12th.

What's Your Passion Jewelry has dropped the latest Los Angeles Comic Con exclusives and new holiday collection on their website. Although this collection is meant for LACC, WYP will not be attending the convention (but Neopets is).

These four new limited edition gold and silver pins will only be available online through December 4 at 11:59 EST (8:59 NST). This round features Bruce, Elephante, Ogrin, and Moehog! Each pin will come with a code for an exclusive new item.


If you spend at least $45 on Neopets merchandise in an order during the month of December, a festive Holiday 2023 Paint Brush pin will be included FREE, while supplies last!


Here are the new holiday-themed pins: Christmas Shoyru, Christmas Gnorbu, Christmas Fir, and Caroling Meepits. These will be available year-round and each comes with a Tier 1 Code.


There are also 2 new holiday ornaments: an Illusen Faerie Snowglobe and a Christmas Scorchio and Ixi in a sleigh.


Last but not least, a sweet lanyard design has been released!


All of the above merch is a pre-order that will ship out the week of December 11th.

If you've been waiting for deals on the jewelry, now's your chance, as jewelry will be marked 20%-50% off!

The following jewelry pieces on sale will be retiring and will not be restocked:

• Kacheek Necklace
• Jetsam Necklaces
• Large Korbat Necklaces
• Wocky Earrings
• Acara Necklace

Not sure how the WYP Tier prize codes work? Check out our guide:


Stay tuned for more news of Neopets at LA Comic Con!